Refund policy

RETURN & REFUND POLICY

Effective Date: August 15, 2026

At Man Cave Moguls, operated by Apollo Mac Enterprises, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, refunds, damaged or incorrect items, and order cancellations for purchases made through mancavemoguls.com.

1. RETURN WINDOW

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must generally be in the same condition in which it was received, unused and uninstalled, and include its original packaging, parts, accessories, manuals, and other materials supplied with the product.

To request a return, contact us at support@mancavemoguls.com with your order number and the reason for the return.

Please do not return an item without first receiving return authorization and instructions from us.

2. RETURN SHIPPING

Once a return is approved, return shipping instructions and, when applicable, a prepaid return shipping label will be provided.

For eligible orders fulfilled through our participating suppliers, the supplier generally creates the return shipping label within 2 business days after the return is approved.

There is no return-label fee or restocking fee under our standard return policy.

Customers must follow the return instructions provided. Items returned without authorization or sent to an incorrect address may not be accepted or refunded.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at support@mancavemoguls.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging, and any visible damage
• Photographs of shipping labels or packaging when requested

For large, heavy, or freight-delivered products, we strongly recommend inspecting the shipment before or immediately after accepting delivery and documenting any visible damage.

We will review the information and coordinate with the supplier to determine the appropriate resolution, which may include replacement parts, a replacement product, return authorization, or a refund.

4. RETURN CONDITIONS

To qualify for a standard return, products generally must:

• Be returned within 30 days of delivery
• Be unused and uninstalled
• Be in their original condition
• Include original packaging, accessories, components, manuals, and documentation
• Have proof of purchase from Man Cave Moguls

Products that have been used, assembled, installed, altered, damaged after delivery, or returned with missing components may not qualify for a standard return unless the product was defective or damaged when received.

5. NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Custom-made, personalized, or made-to-order products
• Gift cards
• Downloadable or digital products
• Products that cannot be returned for health, hygiene, or safety reasons after opening
• Products damaged through misuse, improper installation, neglect, modification, or normal wear and tear

If you are unsure whether a product is returnable, contact us at support@mancavemoguls.com before purchasing.

6. LARGE, OVERSIZED, AND FREIGHT ITEMS

Some products sold by Man Cave Moguls are large, heavy, oversized, or shipped by freight carrier.

Customers should carefully inspect these shipments upon delivery whenever possible. If packaging or the product shows visible signs of damage, document the condition with photographs and notify us as soon as possible.

Do not independently ship a large or freight item back to the manufacturer or supplier. Contact Man Cave Moguls first so that we can coordinate the appropriate return or damage-claim process.

7. REFUNDS

Once an authorized return has been received and approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Original shipping charges, if any, may not be refundable unless the return results from a damaged, defective, or incorrect product.

8. EXCHANGES AND REPLACEMENTS

If you receive a damaged, defective, or incorrect product, we may be able to arrange a replacement product or replacement parts depending on availability and the circumstances.

For non-defective products, the simplest way to obtain a different product is generally to complete an approved return and place a new order.

Contact support@mancavemoguls.com before returning any product.

9. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@mancavemoguls.com.

Cancellation requests are reviewed individually and are not guaranteed. Because orders may be transmitted to our suppliers for processing shortly after they are placed, we may be unable to cancel an order once processing or fulfillment has begun.

If an order can no longer be canceled, you may request a return after receiving the product, subject to this Return & Refund Policy.

10. SUPPLIER-FULFILLED ORDERS

Man Cave Moguls works with third-party suppliers to fulfill certain products.

We will serve as your point of contact for return and refund requests made for purchases through mancavemoguls.com. Some products may have additional manufacturer or supplier requirements due to their size, construction, customization, shipping method, or other product-specific circumstances.

Where additional information or documentation is reasonably required to process a return, replacement, damage claim, or refund, we will communicate those requirements to you.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer protection laws.

11. HOW TO START A RETURN

To request a return, refund, replacement, or report an order problem, contact:

Man Cave Moguls
Operated by Apollo Mac Enterprises
Email: support@mancavemoguls.com

Please include your order number and a brief description of your request.

Do not send products to our business address or directly to a supplier unless we specifically instruct you to do so. The appropriate return destination may vary depending on the product and supplier.

12. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect changes to our products, suppliers, fulfillment processes, or applicable requirements.

Any changes will be posted on mancavemoguls.com with an updated effective date.